Effective date: 16 July 2026 | strongerbn.com
1. Who We Are
STRONGER by JCMB & Fitness (“STRONGER,” “we,” “us,” “our”) operates strongerbn.com, an online and showroom retailer of supplements, strength apparel, and gym equipment based in Brunei Darussalam. This policy replaces any privacy notice previously published on jcmusclebuilding.com.
2. Information We Collect
We collect information you provide directly, including: name, phone number, email address, delivery address, and order details when you purchase through our website, WhatsApp, or arrange a bank transfer order. We also collect payment confirmation details (not full card numbers — card payments are processed by our payment gateway, not stored by us) and, if you contact us, the content of that communication.
We automatically collect limited technical data when you browse our site (IP address, browser type, pages visited) via standard website analytics and cookies.
3. How We Use Your Information
We use your information to: process and deliver orders, arrange equipment installation, communicate order status via WhatsApp/email/phone, respond to enquiries, process returns and refunds, and improve our website and product range. We do not sell your personal data to third parties.
4. WhatsApp and Bank Transfer Orders
If you order via WhatsApp, your phone number and chat content are retained as part of your order record. If you pay by direct bank transfer, we retain the transaction reference you provide to match payment to your order — we do not have access to your bank account or banking credentials.
5. Sharing Your Information
We share necessary order details with: delivery/courier partners (to fulfil delivery), our payment gateway provider (to process card payments), and equipment installation contractors (where installation is part of your order). We do not share your data with third parties for their own marketing purposes.
6. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, consistent with our obligations under Brunei’s Personal Data Protection Order 2025 (PDPO).
7. Your Rights Under the PDPO
Under the PDPO, which came into effect on 1 January 2026, you have the right to: request access to the personal data we hold about you, request correction of inaccurate data, and withdraw your consent to our use of your data (noting this may affect our ability to process existing or future orders). To exercise these rights, contact us using the details below.
8. Data Retention
We retain order and customer data for as long as necessary to fulfil orders, meet accounting/tax obligations, and handle warranty or dispute matters, after which it is securely deleted or anonymised.
9. Cookies
Our website uses cookies to keep your cart contents, remember login sessions, and understand site usage. You can disable cookies in your browser, though some site features may not work correctly.
10. Contact Us
For privacy questions or to exercise your rights under the PDPO, contact: jcmbfitness@gmail.com or WhatsApp +673 895 3222.
11. Changes to This Policy
We may update this policy from time to time. The current version will always be posted on strongerbn.com.