strongerbn.com — please read before ordering
1. Our Approach
We want you to be happy with your purchase. This policy explains when returns, exchanges, and refunds are available for supplements, apparel, and gym equipment.
2. Supplements and Consumables — Strict Return Rule
For health, hygiene, and safety reasons, supplements, protein, pre-workouts, RTDs, and other consumable products cannot be returned once the seal, cap, or packaging has been opened, except where the product is defective, damaged, or incorrect (see section 5 below). Unopened, unexpired supplements in original condition may be returned within 7 days of delivery, subject to a proof-of-purchase check.
3. Apparel
Apparel (SBD Apparel and similar) may be returned or exchanged within 14 days of delivery provided items are unworn, unwashed, with original tags attached. Change-of-mind returns on apparel may be subject to a restocking or return-shipping cost, which will be communicated to you.
4. Gym Equipment
Due to freight, customs, and installation costs, gym equipment orders are not eligible for change-of-mind returns once dispatched or installation has been scheduled. Warranty claims for manufacturing defects are handled under the applicable brand’s warranty terms — contact us and we’ll coordinate with the manufacturer.
5. Damaged, Incorrect, or Defective Items
If you receive a damaged, incorrect, or defective item, please report it to us within 48 hours of delivery via WhatsApp or email, including photos of the item and packaging. We will arrange a replacement, repair, or refund at no cost to you once the issue is verified.
6. How to Request a Return
Contact us via WhatsApp (+673 895 3222) or email jcmbfitness@gmail.com with your order number and reason for return. We’ll confirm eligibility and next steps before you send anything back.
7. Refund Method and Timing
Approved refunds will be issued to the original payment method (or bank account for bank-transfer orders) within 7–14 business days of the return being received and inspected.
8. Non-Returnable Items
Opened supplements/consumables (except defective), worn apparel without tags, custom or made-to-order equipment, and clearance/final-sale items marked as such at checkout are not eligible for return.